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- CallUs supports both desktop and mobile devices. Like all Genesys Widgets, there are two main modes: Desktop & Mobile. Desktop is employed for monitors, laptops, and tablets. Mobile is employed for smartphones.
- Actually there are some configurations for the clients to forward calls to the Desk Phones or mobile phones (Follow-me Option etc.) either PC/Laptop is or application is off. You should give it try some options and you will probably have some questions and come back here to discuss with us for the best practical way.
- Using IP Phones. This section describes how SIP endpoints, such as IP phones, work with SIP Server in Business Continuity mode. Supported IP Phones. See the Genesys Supported Media Interface Guide (SMI) document for information on supported SIP phones, including in SIP Business Continuity mode.
Predictive dialing software from Genesys accurately predicts agent availability, optimally paces outbound volume and filters out unproductive calls, such as voicemail, busy signals and disconnected numbers. Call centers that are new to predictive dialing see huge productivity gains when they free up agents’ time from unproductive contacts.
This section describes how SIP endpoints, such as IP phones, work with SIP Server in Business Continuity mode.
Supported IP Phones
See the Genesys Supported Media Interface Guide (SMI) document for information on supported SIP phones, including in SIP Business Continuity mode.
Note: Advanced IP phone features, such as Presence and MWI, are not available in SIP Business Continuity mode.
Dta driver download for windows 10. Refer to device-specific documentation for detailed information and instructions for configuring the phone.
Registration Requirements
In a standalone SIP Server configuration with Business Continuity mode activated, agents' phones must be able to register on two sites in one of the following ways: Download fantom dvd driver free.
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- Simultaneously (dual registration)—Register on both peer SIP Servers at the same time.
- Sequentially (single registration)—Register on the main peer SIP Server first; if that peer SIP Server is down, then register on the secondary peer SIP Server.
There are also specific configuration requirements for SIP endpoints. In the following situations, the dr-forward must be set to oos:
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- When SIP endpoints are configured to register sequentially.
- When Bria or ALU IP phones are configured.